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The real test of great service isn't just getting a great product. There are many great products out there, but that doesn't necessarily equate to great service. I experienced a problem at Promotional Drives, it was really no ones fault, and when I brought it to their attention it was shocking how quickly they responded and bent over backwards to fix the issue, accommodate us, and make sure that we were more than satisfied. I stand behind companies that stand behind their work. It shows that they care about their customers and, moreover, take pride in their work and have integrity in what they do. Sadly, this is not always the case and a rarity these days. Alternative, I was in a similar bind with a certain Power Tool company recently. I bought a defective product and when I brought it to their attention they were gruff, unapologetic, and basically just said "you're out of luck." I'll just say that, as a result, their strategy only made me a Dewalt man. In every company there are bound to be glitches. But the way that Promotional Drives responded only spurred me to show them the same loyalty they've shown us and made me respect them all the more. I give them my highest recommendation! You won't be disappointed and, in the rare case that you are you, will be reappointed shortly!

Matthew Moore

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